Product Manager Senior Manager
Product Owner / Product Manager, Site Reliability Engineering
Salesforce · September 2021–Present
Product and portfolio leadership for four SRE teams: Logging, Monitoring, Tools Development, and Incident Management.
- Services used by approximately 50,000 internal users.
- Approximately 50 intake requests per week across the four teams.
- Managed four team backlogs and roadmaps plus a combined SRE portfolio roadmap used in quarterly leadership and executive reviews.
- Product ownership for Splunk and Logstash through Logging; New Relic, Grafana, and PagerDuty through Monitoring; Slack/PagerDuty incident workflows; OpenTelemetry collector work; technical-tool development; and SRE portfolio planning.
- Led an OpenTelemetry feasibility and production dual-run initiative covering policy, security, transport, storage, development testing, operational overhead, and complexity.
- Personally designed and built an AI-assisted operational workflow and managed its production implementation across all four SRE teams in early August 2026.
Product Manager Senior Manager
Product Owner / Product Manager, Enterprise Mobile and Windows Services
Salesforce · March 2020–September 2021
Product direction and delivery for global enterprise mobile-device and Windows services supporting approximately 65,000 users.
- Owned the product workflow for Windows OS patching, OS configuration, and user-access services.
- Managed intake, requirements, prioritization, backlog, roadmap, dependencies, delivery coordination, and status reporting while engineering and operations teams performed technical implementation.
- Coordinated across engineering, security, operations, support, architecture, and partner teams.
Senior Infrastructure Engineer — Client Engineering
Salesforce · October 2012–March 2020
Hands-on technical and architectural responsibility for Salesforce's greenfield AirWatch deployment and later AirWatch-to-Workspace ONE migration.
- Led requirements, architecture, proof of concept, pilot, phased rollout, integration, operations, and lifecycle support for corporate-owned and employee-owned iOS and Android devices.
- Public-safe architecture areas include supporting infrastructure, network access, profiles, compliance, email/calendar, certificates and identity, VPN/Wi-Fi, applications and content, data-protection controls, employee privacy, device visibility, device lock, and remote wipe.
- Completed the Workspace ONE migration across approximately 70,000 managed devices with minimal user disruption and no device re-enrollment.
IT Specialist
Portland Rescue Mission · June 2012–October 2012
Sole IT specialist responsible for servers, network, telephone systems, workplace technology, and technical support.
- Role-based access controls, Office 365/Exchange Online deployment, badging, patching, Active Directory, printing, hardware/software, and user access.
Technical Consultant
HP · September 2010–June 2012
Continued technical architecture, enterprise client-computing, mobile, thin-client, deployment, third-tier support, technical leadership, and executive proof-of-concept responsibilities for the Con-way environment after HP assumed the services.
- Public-safe continuity includes handheld systems, vendor-managed AirWatch governance, weigh-in-motion integration, and the national thin-client/TCP-IP environment.
Senior Systems Analyst
Con-way, Inc. · February 2004–September 2010
Technical architecture leadership across enterprise client computing, mobile handhelds, thin clients, device management, and network modernization.
- Designed Group Policy and Citrix controls.
- Led mobile handheld evaluation, proof of concept, pilot, phased rollout, and broad production adoption for freight scanning, dock workflows, status updates, and exception handling.
- Held approval authority for vendor-managed AirWatch configurations, device-management policies, and software deployments and established handheld lifecycle processes.
- Partnered on weigh-in-motion connectivity and handheld configuration for automated freight-weight capture.
- Authored scope and technical requirements for a national thin-client replacement and coordinated deployment with network modernization, including upgrades at more than 60% of locations, added wireless coverage, and transition from legacy serial connectivity to TCP/IP.
Systems Analyst
Con-way, Inc. · February 2000–January 2004
Created the Distributed Systems Administration team charter and helped establish structured environment and service-management processes.
- Helped establish development, testing, preproduction, production, change-control, and service-level processes.
Senior Support Engineer
Entex · 1995–February 2000
Windows, Mac, and Microsoft-server break/fix support across Tektronix and later the Con-way environment.
- Supported execution of the Banyan VINES-to-Microsoft Exchange migration at Tektronix.
- Later worked in the Con-way environment and helped manage Microsoft Exchange servers as part of a team.
IT Support Specialist
Portland Energy Conservation, Inc. · 1986–1995
Sole IT employee supporting desktops, laptops, Mac systems, local network, email, printing, and telephone systems.
- Used Excel, Quattro Pro, Paradox, and SAS reporting for energy-program analysis, project tracking, and customer-data management.