Senior Product Manager
Product Owner / Product Manager, Site Reliability Engineering
Salesforce · September 2021–October 5, 2026
Product and portfolio leadership for four SRE teams covering Logging, Monitoring, Tools Development, and Incident Management, serving approximately 50,000 internal users.
- Led product and portfolio planning while managing approximately 50 intake requests per week across four independent backlogs and roadmaps.
- Built and maintained the combined SRE roadmap used for quarterly leadership and executive reviews, integrating priorities, capacity, commitments, metrics, KPIs, dependencies, risks, and decisions.
- Held product responsibility for Splunk, Logstash, New Relic, Grafana, PagerDuty, OpenTelemetry collectors, incident workflows, and technical-tool development.
- Led an OpenTelemetry client-reporting initiative from feasibility and development testing through production dual-run, security validation, and full production deployment across macOS and Windows clients, reducing client-side overhead and complexity while satisfying security requirements.
- Coordinated product owners, Logging, client engineering, security, and operations teams through requirements, implementation, blocker resolution, validation, and transition of production ownership.
- Designed and built a governed AI-assisted operational workflow that gathered team updates, identified blockers, and initiated follow-on work while retaining human approval, source traceability, validation, access controls, exception handling, failure routing, and audit records.
- Led implementation of the AI-assisted workflow across all four SRE teams using Claude CLI, ChatGPT, Codex, Slack, MCP, Linear, and GUS.
Senior Product Manager
Product Owner / Product Manager, Enterprise Mobile and Windows Services
Salesforce · March 2020–September 2021
Product direction and delivery for global mobile-device and Windows services supporting approximately 65,000 users across Windows, iOS, and Android, including enterprise endpoint and digital-workplace services.
- Owned product workflows for Windows OS patching, OS configuration, user-access services, and enterprise mobility.
- Converted strategic roadmaps and stakeholder requirements into prioritized delivery work across engineering, security, architecture, operations, support, and partner organizations.
- Managed intake, requirements, backlog, dependencies, delivery coordination, operational readiness, service delivery, platform maintenance, and status reporting.
Senior Infrastructure Engineer — Client Engineering
Salesforce · October 2012–March 2020
Hands-on technical and architectural responsibility for Salesforce's greenfield AirWatch implementation and later AirWatch-to-Workspace ONE migration.
- Led the initiative from requirements and architecture through proof of concept, pilot, phased production rollout, integrations, operations, vendor coordination, and lifecycle support.
- Designed and coordinated infrastructure and integrations involving application servers, databases, load balancing, network access, email and calendar, identity, certificates, VPN, Wi-Fi, applications, content delivery, security, privacy, and compliance.
- Led the hands-on AirWatch-to-Workspace ONE migration across approximately 70,000 managed devices without requiring device re-enrollment and with minimal user disruption.
- Expanded enterprise mobility capabilities through Android Enterprise work profiles, enhanced device configuration, application catalogs, security controls, and usage intelligence.
IT Specialist
Portland Rescue Mission · June 2012–October 2012
Sole IT specialist responsible for servers, networking, telephone systems, workplace technology, hardware, software, printing services, user access, and technical support.
- Completed the Office 365 deployment and provided limited Microsoft 365 administration in support of the organization's cloud email and collaboration environment.
- Implemented role-based access controls and an organizational badging system.
- Updated and patched servers and network devices, administered Active Directory, and resolved infrastructure and end-user issues across the organization.
Technical Consultant
HP · September 2010–June 2012
Continued technical architecture, enterprise client-computing, and third-tier engineering responsibilities after HP assumed responsibility for technology services supporting the Con-way environment.
- Designed and implemented Group Policy and Citrix controls for enterprise client environments.
- Supported production handheld technology used for freight scanning and tracking, dock loading and routing, shipment-status updates, and exception handling.
- Provided governance for the vendor-managed AirWatch environment, approving device configurations, management policies, and software deployments.
- Supported handheld provisioning, application readiness, troubleshooting, repair and replacement, lifecycle management, tracking, and reporting.
- Supported weigh-in-motion deployments and the network and handheld configurations required to connect mobile devices to scales and capture freight weights.
- Led technical work and coordinated resources, assignments, delivery performance, vendors, and support-process development without direct people-management responsibility.
Senior Systems Analyst
Con-way, Inc. · February 2004–September 2010
Technical architecture, engineering, project leadership, and enterprise client-computing responsibilities supporting a nationwide less-than-truckload transportation operation.
- Helped introduce mobile handheld technology into freight operations for scanning and tracking, dock loading and routing, shipment-status updates, and exception handling.
- Interviewed business leaders, defined requirements, evaluated vendors, developed a shortlist, and helped select devices for operational pilots.
- Supported the handheld initiative from evaluation and pilot through phased rollout and broad production adoption while establishing configuration, troubleshooting, spare-device, repair, replacement, remote-management, tracking, and reporting practices.
- Partnered with operations teams on weigh-in-motion technology, ensuring network and handheld connectivity and validating device configuration required to capture freight weights.
- Authored requirements for a national thin-client replacement, evaluated vendors and devices, developed the shortlist, made the technical recommendation, and participated in final selection.
- Worked with business, networking, and application teams on infrastructure modernization, including migration from legacy serial connectivity and Frame Relay toward TCP/IP LAN/WAN connectivity and wireless networking.
- Managed the nationwide deployment vendor across more than 450 locations at a planned deployment pace of approximately 25 sites per week.
- Coordinated network and site readiness, equipment delivery, installation, user communications, service-desk preparation, cutovers, and operational continuity.
- Supported an initial deployment of more than 5,000 devices across the nationwide environment and established imaging, support, break-fix, repair, replacement, and vendor-escalation processes.
- Provided third-tier support and led Technical Architecture team work, project execution, resource coordination, assignments, and delivery performance without direct people-management responsibility.
- Worked directly with executives to gather requirements and develop proof-of-concept pilots.
Systems Analyst
Con-way, Inc. · February 2000–January 2004
Created the Distributed Systems Administration team charter and helped establish structured environment and service-management processes.
- Coordinated with application developers, change-control teams, and management to define requirements, operating processes, service-level agreements, and team responsibilities.
- Established structured change, release, and environment-management controls with separate development, testing, preproduction, and production environments.
- Helped establish Distributed Systems Administration as a formal participant in enterprise development, change management, release coordination, and deployment processes.
Senior Support Engineer
Entex · 1995–February 2000
Windows, Mac, and Microsoft-server break/fix support across Tektronix and later the Con-way environment.
- Supported execution of the Banyan VINES-to-Microsoft Exchange migration at Tektronix.
- Later worked in the Con-way environment and helped manage Microsoft Exchange servers as part of a team.
IT Support Specialist
Portland Energy Conservation, Inc. · 1986–1995
Sole IT employee supporting desktops, laptops, Mac systems, local-area networking, email, printing, and telephone systems.
- Created and maintained spreadsheets, databases, and operational reports using Microsoft Excel, Borland Quattro Pro, Borland Paradox, and SAS.
- Used reporting and data tools to support energy-program analysis, project tracking, and customer-data management.