Product leadership for observability and SRE platforms
Product and portfolio leadership across Logging, Monitoring, Tools Development, and Incident Management, including roadmaps, intake, prioritization, platform stewardship, and executive review.
Experience
Product leadership with deep technical context
Andrew's recent work centers on product ownership and product management for observability, SRE, and enterprise platforms, supported by earlier hands-on engineering and operations experience.
Search and recruiter context
Evidence by domain
OpenTelemetry evaluation
Product-led feasibility and production dual-run work covering policy, security, transport, storage, development testing, operational overhead, and complexity.
Automation and AI-assisted workflows
AI-assisted workflow design and governed implementation with human review, validation, traceability, access boundaries, and exception handling.
Enterprise platforms and mobility
Product ownership for enterprise mobile and Windows services, backed by earlier hands-on infrastructure and mobility engineering experience.
Recent experience
Salesforce
Product Manager Senior Manager
Product Owner / Product Manager, Site Reliability Engineering
Salesforce · September 2021–Present
Product and portfolio leadership for four SRE teams: Logging, Monitoring, Tools Development, and Incident Management.
- Services used by approximately 50,000 internal users.
- Approximately 50 intake requests per week across the four teams.
- Managed four team backlogs and roadmaps plus a combined SRE portfolio roadmap used in quarterly leadership and executive reviews.
- Product ownership for Splunk and Logstash through Logging; New Relic, Grafana, and PagerDuty through Monitoring; Slack/PagerDuty incident workflows; OpenTelemetry collector work; technical-tool development; and SRE portfolio planning.
- Led an OpenTelemetry feasibility and production dual-run initiative covering policy, security, transport, storage, development testing, operational overhead, and complexity.
- Personally designed and built an AI-assisted operational workflow and managed its production implementation across all four SRE teams in early August 2026.
Product Manager Senior Manager
Product Owner / Product Manager, Enterprise Mobile and Windows Services
Salesforce · March 2020–September 2021
Product direction and delivery for global enterprise mobile-device and Windows services supporting approximately 65,000 users.
- Owned the product workflow for Windows OS patching, OS configuration, and user-access services.
- Managed intake, requirements, prioritization, backlog, roadmap, dependencies, delivery coordination, and status reporting while engineering and operations teams performed technical implementation.
- Coordinated across engineering, security, operations, support, architecture, and partner teams.
Senior Infrastructure Engineer — Client Engineering
Salesforce · October 2012–March 2020
Hands-on technical and architectural responsibility for Salesforce's greenfield AirWatch deployment and later AirWatch-to-Workspace ONE migration.
- Led requirements, architecture, proof of concept, pilot, phased rollout, integration, operations, and lifecycle support for corporate-owned and employee-owned iOS and Android devices.
- Public-safe architecture areas include supporting infrastructure, network access, profiles, compliance, email/calendar, certificates and identity, VPN/Wi-Fi, applications and content, data-protection controls, employee privacy, device visibility, device lock, and remote wipe.
- Completed the Workspace ONE migration across approximately 70,000 managed devices with minimal user disruption and no device re-enrollment.
Earlier career
Infrastructure, architecture, and technical operations
IT Specialist
Portland Rescue Mission · June 2012–October 2012
Sole IT specialist responsible for servers, network, telephone systems, workplace technology, and technical support.
Technical Consultant
HP · September 2010–June 2012
Continued technical architecture, enterprise client-computing, mobile, thin-client, deployment, third-tier support, technical leadership, and executive proof-of-concept responsibilities for the Con-way environment after HP assumed the services.
Senior Systems Analyst
Con-way, Inc. · February 2004–September 2010
Technical architecture leadership across enterprise client computing, mobile handhelds, thin clients, device management, and network modernization.
Systems Analyst
Con-way, Inc. · February 2000–January 2004
Created the Distributed Systems Administration team charter and helped establish structured environment and service-management processes.
Senior Support Engineer
Entex · 1995–February 2000
Windows, Mac, and Microsoft-server break/fix support across Tektronix and later the Con-way environment.
IT Support Specialist
Portland Energy Conservation, Inc. · 1986–1995
Sole IT employee supporting desktops, laptops, Mac systems, local network, email, printing, and telephone systems.
Continue
Review project evidence, the public resume, or contact Andrew.