Technical product and program leadership
Senior Product Owner and Product Manager leadership across enterprise platforms, operational services, roadmaps, prioritization, delivery coordination, and executive review.
Experience
Technical leadership across product, program, infrastructure, and operations
Andrew's career combines senior technical product and program leadership with hands-on experience in enterprise infrastructure, IT operations, endpoint services, mobility, digital workplace technology, plus observability platform product leadership, automation, and large-scale technology transformation.
Search and recruiter context
Evidence by domain
Enterprise infrastructure and IT operations
Hands-on architecture and engineering experience spanning infrastructure, networking, client computing, vendor coordination, deployment readiness, lifecycle support, and production operations.
Endpoint, mobility, and digital workplace
Product leadership and hands-on engineering across Windows, enterprise mobility, endpoint lifecycle, access, service delivery, and digital-workplace services.
Observability platform product leadership
Product and portfolio leadership across Logging, Monitoring, Tools Development, and Incident Management, including product responsibility for Splunk, Logstash, New Relic, Grafana, PagerDuty, and OpenTelemetry-related work.
AI-assisted operations
Governed AI-assisted workflow design with human approval, validation, traceability, access controls, exception handling, failure routing, and auditability.
Large-scale implementation and deployment
Technology transformation from requirements and proof of concept through pilot, phased rollout, production deployment, modernization, and lifecycle management across enterprise-scale environments.
Recent experience
Salesforce
Senior Product Manager
Product Owner / Product Manager, Site Reliability Engineering
Salesforce · September 2021–October 5, 2026
Product and portfolio leadership for four SRE teams covering Logging, Monitoring, Tools Development, and Incident Management, serving approximately 50,000 internal users.
- Led product and portfolio planning while managing approximately 50 intake requests per week across four independent backlogs and roadmaps.
- Built and maintained the combined SRE roadmap used for quarterly leadership and executive reviews, integrating priorities, capacity, commitments, metrics, KPIs, dependencies, risks, and decisions.
- Held product responsibility for Splunk, Logstash, New Relic, Grafana, PagerDuty, OpenTelemetry collectors, incident workflows, and technical-tool development.
- Led an OpenTelemetry client-reporting initiative from feasibility and development testing through production dual-run, security validation, and full production deployment across macOS and Windows clients, reducing client-side overhead and complexity while satisfying security requirements.
- Coordinated product owners, Logging, client engineering, security, and operations teams through requirements, implementation, blocker resolution, validation, and transition of production ownership.
- Designed and built a governed AI-assisted operational workflow that gathered team updates, identified blockers, and initiated follow-on work while retaining human approval, source traceability, validation, access controls, exception handling, failure routing, and audit records.
- Led implementation of the AI-assisted workflow across all four SRE teams using Claude CLI, ChatGPT, Codex, Slack, MCP, Linear, and GUS.
Senior Product Manager
Product Owner / Product Manager, Enterprise Mobile and Windows Services
Salesforce · March 2020–September 2021
Product direction and delivery for global mobile-device and Windows services supporting approximately 65,000 users across Windows, iOS, and Android, including enterprise endpoint and digital-workplace services.
- Owned product workflows for Windows OS patching, OS configuration, user-access services, and enterprise mobility.
- Converted strategic roadmaps and stakeholder requirements into prioritized delivery work across engineering, security, architecture, operations, support, and partner organizations.
- Managed intake, requirements, backlog, dependencies, delivery coordination, operational readiness, service delivery, platform maintenance, and status reporting.
Senior Infrastructure Engineer — Client Engineering
Salesforce · October 2012–March 2020
Hands-on technical and architectural responsibility for Salesforce's greenfield AirWatch implementation and later AirWatch-to-Workspace ONE migration.
- Led the initiative from requirements and architecture through proof of concept, pilot, phased production rollout, integrations, operations, vendor coordination, and lifecycle support.
- Designed and coordinated infrastructure and integrations involving application servers, databases, load balancing, network access, email and calendar, identity, certificates, VPN, Wi-Fi, applications, content delivery, security, privacy, and compliance.
- Led the hands-on AirWatch-to-Workspace ONE migration across approximately 70,000 managed devices without requiring device re-enrollment and with minimal user disruption.
- Expanded enterprise mobility capabilities through Android Enterprise work profiles, enhanced device configuration, application catalogs, security controls, and usage intelligence.
Earlier career
Infrastructure, architecture, technical operations, and deployment leadership
IT Specialist
Portland Rescue Mission · June 2012–October 2012
Sole IT specialist responsible for servers, networking, telephone systems, workplace technology, hardware, software, printing services, user access, and technical support.
Technical Consultant
HP · September 2010–June 2012
Continued technical architecture, enterprise client-computing, and third-tier engineering responsibilities after HP assumed responsibility for technology services supporting the Con-way environment.
Senior Systems Analyst
Con-way, Inc. · February 2004–September 2010
Technical architecture, engineering, project leadership, and enterprise client-computing responsibilities supporting a nationwide less-than-truckload transportation operation.
Systems Analyst
Con-way, Inc. · February 2000–January 2004
Created the Distributed Systems Administration team charter and helped establish structured environment and service-management processes.
Senior Support Engineer
Entex · 1995–February 2000
Windows, Mac, and Microsoft-server break/fix support across Tektronix and later the Con-way environment.
IT Support Specialist
Portland Energy Conservation, Inc. · 1986–1995
Sole IT employee supporting desktops, laptops, Mac systems, local-area networking, email, printing, and telephone systems.
Explore More
Review project evidence, the public resume, or contact Andrew.