# Andrew Pella Senior Product Manager | Observability & SRE Platforms | Enterprise Platforms | Automation & AI Andrew Pella is a senior product and technology leader with experience spanning observability and SRE platform product leadership, operational intelligence, enterprise platforms, endpoint services, mobility, infrastructure, technical operations, and AI-assisted workflow design. His background combines Product Owner and Product Manager leadership with earlier hands-on engineering and IT operations experience. He has led multi-team product portfolios, translated operational and technical needs into roadmaps and delivery plans, managed observability and incident-management platforms, led an OpenTelemetry feasibility and production dual-run initiative, and built governed AI-assisted workflows with explicit human review, validation, access boundaries, traceability, and exception handling. His current portfolio work demonstrates progression from GenAI assistance toward governed agentic workflows that coordinate multiple stages, tools, state, validation, and human decision gates. Canonical profile: https://andrewpella.com Human-readable resume: https://andrewpella.com/resume ## Experience ### Product Manager Senior Manager — Salesforce **Functional assignment:** Product Owner / Product Manager, Site Reliability Engineering **Dates:** September 2021–Present Product and portfolio leadership for four SRE teams: Logging, Monitoring, Tools Development, and Incident Management. - Services used by approximately 50,000 internal users. - Approximately 50 intake requests per week across the four teams. - Managed four team backlogs and roadmaps plus a combined SRE portfolio roadmap used in quarterly leadership and executive reviews. - Product ownership for Splunk and Logstash through Logging; New Relic, Grafana, and PagerDuty through Monitoring; Slack/PagerDuty incident workflows; OpenTelemetry collector work; technical-tool development; and SRE portfolio planning. - Led an OpenTelemetry feasibility and production dual-run initiative covering policy, security, transport, storage, development testing, operational overhead, and complexity. - Personally designed and built an AI-assisted operational workflow and managed its production implementation across all four SRE teams in early August 2026. ### Product Manager Senior Manager — Salesforce **Functional assignment:** Product Owner / Product Manager, Enterprise Mobile and Windows Services **Dates:** March 2020–September 2021 Product direction and delivery for global enterprise mobile-device and Windows services supporting approximately 65,000 users. - Owned the product workflow for Windows OS patching, OS configuration, and user-access services. - Managed intake, requirements, prioritization, backlog, roadmap, dependencies, delivery coordination, and status reporting while engineering and operations teams performed technical implementation. - Coordinated across engineering, security, operations, support, architecture, and partner teams. ### Senior Infrastructure Engineer — Client Engineering — Salesforce **Dates:** October 2012–March 2020 Hands-on technical and architectural responsibility for Salesforce's greenfield AirWatch deployment and later AirWatch-to-Workspace ONE migration. - Led requirements, architecture, proof of concept, pilot, phased rollout, integration, operations, and lifecycle support for corporate-owned and employee-owned iOS and Android devices. - Public-safe architecture areas include supporting infrastructure, network access, profiles, compliance, email/calendar, certificates and identity, VPN/Wi-Fi, applications and content, data-protection controls, employee privacy, device visibility, device lock, and remote wipe. - Completed the Workspace ONE migration across approximately 70,000 managed devices with minimal user disruption and no device re-enrollment. ### IT Specialist — Portland Rescue Mission **Dates:** June 2012–October 2012 Sole IT specialist responsible for servers, network, telephone systems, workplace technology, and technical support. - Role-based access controls, Office 365/Exchange Online deployment, badging, patching, Active Directory, printing, hardware/software, and user access. ### Technical Consultant — HP **Dates:** September 2010–June 2012 Continued technical architecture, enterprise client-computing, mobile, thin-client, deployment, third-tier support, technical leadership, and executive proof-of-concept responsibilities for the Con-way environment after HP assumed the services. - Public-safe continuity includes handheld systems, vendor-managed AirWatch governance, weigh-in-motion integration, and the national thin-client/TCP-IP environment. ### Senior Systems Analyst — Con-way, Inc. **Dates:** February 2004–September 2010 Technical architecture leadership across enterprise client computing, mobile handhelds, thin clients, device management, and network modernization. - Designed Group Policy and Citrix controls. - Led mobile handheld evaluation, proof of concept, pilot, phased rollout, and broad production adoption for freight scanning, dock workflows, status updates, and exception handling. - Held approval authority for vendor-managed AirWatch configurations, device-management policies, and software deployments and established handheld lifecycle processes. - Partnered on weigh-in-motion connectivity and handheld configuration for automated freight-weight capture. - Authored scope and technical requirements for a national thin-client replacement and coordinated deployment with network modernization, including upgrades at more than 60% of locations, added wireless coverage, and transition from legacy serial connectivity to TCP/IP. ### Systems Analyst — Con-way, Inc. **Dates:** February 2000–January 2004 Created the Distributed Systems Administration team charter and helped establish structured environment and service-management processes. - Helped establish development, testing, preproduction, production, change-control, and service-level processes. ### Senior Support Engineer — Entex **Dates:** 1995–February 2000 Windows, Mac, and Microsoft-server break/fix support across Tektronix and later the Con-way environment. - Supported execution of the Banyan VINES-to-Microsoft Exchange migration at Tektronix. - Later worked in the Con-way environment and helped manage Microsoft Exchange servers as part of a team. ### IT Support Specialist — Portland Energy Conservation, Inc. **Dates:** 1986–1995 Sole IT employee supporting desktops, laptops, Mac systems, local network, email, printing, and telephone systems. - Used Excel, Quattro Pro, Paradox, and SAS reporting for energy-program analysis, project tracking, and customer-data management. ## Selected Projects ### OpenTelemetry Evaluation **Role:** Product Owner / Product Manager Product Owner/Product Manager-led feasibility and production dual-run initiative evaluating OpenTelemetry across policy, security, transport, storage, development testing, operational overhead, and complexity. ### Northstar Ridge **Role:** Product designer and builder Public AI-assisted operations product case study designed and built by Andrew Pella beginning in August 2026. ### Agentic Career Workflow **Role:** Product owner, workflow designer, tester, and decision-maker Public case study demonstrating progression from GenAI assistance to structured AI workflows and a governed agentic operating model. ## Expertise - Product Management - Product Leadership - Observability - SRE Platforms - Logging / Log Management - OpenTelemetry - Incident Management - Automation - Enterprise Platforms - Enterprise Mobility - AI-assisted Workflows - Agentic AI ## Education College coursework and individual study; no degree awarded. ## Professional Links - LinkedIn: https://www.linkedin.com/in/andrewpella - GitHub: https://github.com/AndyPella - Northstar Ridge public repository: https://github.com/AndyPella/ai-portfolio-project